1. Upgrade to Citrix Workspace App Version 2207 or higher for Windows

a. You can download the application here: Citrix Workspace app 2207 for Windows – Citrix

2. Login to Dream Draper

a. If this issue still exists, go to step 3
b. If the issue is resolved stop here

3. Click Start > Right Click on Citrix Workspace > Click More > Click Open file location

4. Right Click on Citrix Workspace and Click Properties

5. Click the Compatibility Tab and then Click Change High DPI Settings

6. Right click the Citrix icon in your System Tray and then click Exit

7. Login to Dream Draper

a. If this issue still exists, go to step 8
b. If the issue is resolved stop here

8. Click Start > Right Click on Citrix Workspace > Click More > Click Open file location

9. Right Click on Citrix Workspace and Click Properties

10. Click the Compatibility Tab and then Click Change High DPI Settings

6. Under High DPI scaling override section

a. Check the box for Override high DPI scaling behavior

7. Scaling performed by:

a. Choose Application

8. Click OK > Click OK > Click Apply > Click OK

9. Right click the Citrix icon in your System Tray and then click Exit

10. Login to Dream Draper

a. If this issue still exists, go to step 16
b. If the issue is resolved stop here

11. Restart your computer

12. Login to Dream Draper

a. If the issue is resolved stop here
b. If this issue still exists, Contact Lisa and ask for additional support.